Shipping

COVID-19

The 5TH is working closely with external partners to ensure prompt domestic and international delivery. Please note, due to COVID-19 safeguards, limited flight capacity, government restrictions and an increase in parcel volume at processing facilities, there may be shipping delays. Rest assured, your order will get to you. 
For up to date information on international shipping speeds please visit the Australia Post website here.

If your country is not provided in the list above, we unfortunately do not offer shipping to your destination at this point in time.
Country Express Parcels Standard Parcels
Price $20.00 Free for orders over $50.00
Argentina Suspended Suspended
Australia 3- 5 business days
9-25 business days
Austria
7-12 business days
10-15 business days
Azerbaijan 8-18 business days 9-25 business days
Belarus Suspended Suspended
Belgium
10-15 business days
15-20 business days
Bulgaria
6-15 business days
8-15 business days
Canada
10-20 business days
15-25 business days
Cayman Islands Suspended Suspended
Chile
15-20 business days
18-25 business days
China
7-12 business days
15-20 business days
Croatia
10-15 business days
9-25 business days
Cyprus Suspended Suspended
Czech Republic
10-15 business days
15-20 business days
Denmark Suspended
15-20 business days
Ecuador
8-18 business days
Suspended
El Salvador
8-18 business days
Suspended
Estonia
10-15 business days
15-20 business days
Faroe Islands
8-18 business days
9-25 business days
Finland
Suspended
10-15 business days
France
7-12 business days
10-15 business days
Georgia 8-18 business days 9-25 business days
Germany
7-12 business days
10-15 business days
Greece
10-15 business days
15-20 business days
Hong Kong
5-10 business days
10-15 business days
Hungary
7-12 business days
10-15 business days
Iceland
6-15 business days
8-15 business days
India Suspended
18-25 business days
Indonesia
15-20 business days
18-25 business days
Ireland
7-12 business days
10-15 business days
Italy
7-12 business days
10-15 business days
Japan
5-10 business days
10-15 business days
Kazakhstan 8-18 business days 9-25 business days
Latvia Suspended
Suspended
Lebanon Suspended
9-25 business days
Liechtenstein 8-18 business days 9-25 business days
Lithuania Suspended
Suspended
Luxembourg 8-18 business days 9-25 business days
Macao
10-16 business days
12-18 business days
Malaysia
5-10 business days
10-15 business days
Malta
6-15 business days
8-17 business days
Mauritius
8-18 business days
9-25 business days
Monaco 8-18 business days 9-25 business days
Mongolia
Suspended
Suspended
Morocco Suspended Suspended
Netherlands
10-15 business days
15-20 business days
New Zealand
5-8 business days
7-12 business days
Norway
10-15 business days
15-20 business days
Philippines
10-15 business days
15-20 business days
Poland
10-15 business days
15-20 business days
Portugal
10-15 business days
15-20 business days
Romania
6-15 business days
9-25 business days
Singapore
2-5 business days
5-10 business days
Slovakia
6-15 business days
8-15 business days
Slovenia Suspended
15-20 business days
South Korea
5-10 business days
10-15 business days
Spain
7-12 business days
10-15 business days
Sri Lanka
10-15 business days
15-20 business days
Sweden 7-13 business days 9-20 business days
Switzerland 7-13 business days 9-20 business days
Taiwan 4-8 business days 7-13 business days
Thailand 5-9 business days 8-13 business days
Tunisia 8-18 business days 9-25 business days
Turkey
6-15 business days
Suspended
Ukraine
10-15 business days
Suspended
United Arab Emirates
5-10 business days
15-20 business days
United Kingdom
7-12 business days
10-15 business days
United States
7-12 business days
10-15 business days
Uruguay
8-18 business days
9-25 business days
Vietnam
5-10 business days
7-17 business days

 

At The 5TH we offer free shipping worldwide for orders over $50.00.

We aim to dispatch all orders within 3 business day from when the order was placed. Please allow 2-3 business days to receive your shipping confirmation and tracking information.

During sales period we try our best to have all orders dispatched on time. Due to high demand, we apologise in advance if any delays occur.

All orders are processed and fulfilled in our Australian warehouse and please see the above table for shipping speeds. These timeframes are provided as a guide and can differ due to customs issues, special events and circumstances. We recommend using the tracking information when available, to make sure your order is delivered successfully.

SUPPORT

For any further information on carriers, shipping times and tracking information please feel free to submit a request with our customer support team in the FAQs section.

If there are any issues regarding the shipping of your order, please submit a request with our team in the FAQs section. Please keep in mind that once your order has been dispatched, The 5TH is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the respective postal service, to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

CUSTOMS, TAXES, DUTIES, AND FEES

The 5TH is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

SHIPPING