Shipping
At The 5TH we offer free shipping worldwide for orders over $100.
We aim to dispatch all orders within 1 business day from when the order was placed. Please allow 2-3 business days to receive your shipping confirmation and tracking information.
During sales period we try our best to have all orders dispatched on time. Due to high demand, we apologise in advance if any delays occur.
All orders are processed and fulfilled in our Australian warehouse and please see the below table for shipping speeds. These timeframes are provided as a guide and can differ due to customs issues, special events and circumstances. We recommend using the tracking information when available, to make sure your order is delivered successfully.
For up to date information on international shipping speeds please visit the Australia Post website here.
| Country | Express Parcels | Standard Parcels |
| Price | $20.00 | Free for orders over $150 AUD |
| Argentina | Suspended | Suspended |
| Australia | 3- 5 business days | 9-25 business days |
| Austria | 7-12 business days | 10-15 business days |
| Azerbaijan | 8-18 business days | 9-25 business days |
| Belarus | Suspended | Suspended |
| Belgium | 10-15 business days | 15-20 business days |
| Bulgaria | 6-15 business days | 8-15 business days |
| Canada | 10-20 business days | 15-25 business days |
| Cayman Islands | Suspended | Suspended |
| Chile | 15-20 business days | 18-25 business days |
| China | 7-12 business days | 15-20 business days |
| Croatia | 10-15 business days | 9-25 business days |
| Cyprus | Suspended | Suspended |
| Czech Republic | 10-15 business days | 15-20 business days |
| Denmark | Suspended | 15-20 business days |
| Ecuador | 8-18 business days | Suspended |
| El Salvador | 8-18 business days | Suspended |
| Estonia | 10-15 business days | 15-20 business days |
| Faroe Islands | 8-18 business days | 9-25 business days |
| Finland | Suspended | 10-15 business days |
| France | 7-12 business days | 10-15 business days |
| Georgia | 8-18 business days | 9-25 business days |
| Germany | 7-12 business days | 10-15 business days |
| Greece | 10-15 business days | 15-20 business days |
| Hong Kong | 5-10 business days | 10-15 business days |
| Hungary | 7-12 business days | 10-15 business days |
| Iceland | 6-15 business days | 8-15 business days |
| India | Suspended | 18-25 business days |
| Indonesia | 15-20 business days | 18-25 business days |
| Ireland | 7-12 business days | 10-15 business days |
| Italy | 7-12 business days | 10-15 business days |
| Japan | 5-10 business days | 10-15 business days |
| Kazakhstan | 8-18 business days | 9-25 business days |
| Latvia | Suspended | Suspended |
| Lebanon | Suspended | 9-25 business days |
| Liechtenstein | 8-18 business days | 9-25 business days |
| Lithuania | Suspended | Suspended |
| Luxembourg | 8-18 business days | 9-25 business days |
| Macao | 10-16 business days | 12-18 business days |
| Malaysia | 5-10 business days | 10-15 business days |
| Malta | 6-15 business days | 8-17 business days |
| Mauritius | 8-18 business days | 9-25 business days |
| Monaco | 8-18 business days | 9-25 business days |
| Mongolia | Suspended | Suspended |
| Morocco | Suspended | Suspended |
| Netherlands |
10-15 business days |
15-20 business days |
| New Zealand | 5-8 business days | 7-12 business days |
| Norway | 10-15 business days | 15-20 business days |
| Philippines | 10-15 business days | 15-20 business days |
| Poland | 10-15 business days | 15-20 business days |
| Portugal | 10-15 business days | 15-20 business days |
| Romania | 6-15 business days | 9-25 business days |
| Singapore | 2-5 business days | 5-10 business days |
| Slovakia | 6-15 business days | 8-15 business days |
| Slovenia | Suspended | 15-20 business days |
| South Korea | 5-10 business days | 10-15 business days |
| Spain | 7-12 business days | 10-15 business days |
| Sri Lanka | 10-15 business days | 15-20 business days |
| Sweden | 7-13 business days | 9-20 business days |
| Switzerland | 7-13 business days | 9-20 business days |
| Taiwan | 4-8 business days | 7-13 business days |
| Thailand | 5-9 business days | 8-13 business days |
| Tunisia | 8-18 business days | 9-25 business days |
| Turkey | 6-15 business days | Suspended |
| Ukraine | 10-15 business days | Suspended |
| United Arab Emirates | 5-10 business days | 15-20 business days |
| United Kingdom | 7-12 business days | 10-15 business days |
| United States | 7-12 business days | 10-15 business days |
| Uruguay | 8-18 business days | 9-25 business days |
| Vietnam | 5-10 business days | 7-17 business days |
SUPPORT
For any further information on carriers, shipping times and tracking information please feel free to submit a request with our customer support team in the FAQs section.
If there are any issues regarding the shipping of your order, please submit a request with our team in the FAQs section. Please keep in mind that once your order has been dispatched, The 5TH is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the respective postal service, to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.
CUSTOMS, TAXES, DUTIES, AND FEES
The 5TH is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
SHIPPING