Is something not quite right? Don’t worry, we are here to help.

Your return item must:

  • – Be returned within 14 days of receipt.
  • – Be unworn and returned in the original condition.
  • – Have all tags, and plastic stickers attached.
  • – Include the original packaging, without postal labels.

Returns will be issued with a store credit for the value of the item being returned. If you wish to return an item, please complete the form below and we’ll be in touch within two business days.

Warranty Claim

If you consider your item to be faulty, please complete the form below. Our customer services team will then be in contact with you to discuss your warranty claim.



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Halt! 5TH Fam Only

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We’ll let you know soon when our store opens up again. In the meantime, browse our products, and find out why we only sell for 5 days.

You can also join The 5TH Fam, and get exclusive pre-release access to products, behind-the-scenes content, and the chance to get involved with our design and development process.

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Why only 5 days?